Last Updated: 2025

At Chill Comfort Pvt. Ltd., customer satisfaction is our priority. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are applicable for products and services purchased through our website or directly from our company.

📌 Product Returns

🔹 Eligibility for Returns

Products are eligible for return only if:

  • The product is damaged, defective, or incorrect at the time of delivery
  • The issue is reported within 24 hours of delivery
  • The product is unused, uninstalled, and in original packaging

Products once installed or used are not eligible for return.

📌 Non-Returnable Items

The following items are not eligible for return or refund:

  • Installed air conditioners or HVAC systems
  • Customized or special-order products
  • Products damaged due to improper handling, electrical issues, or misuse
  • Service charges, inspection fees, or labor costs

📌 Replacement Policy

If a product is found defective or damaged:

  • We will arrange a replacement or service inspection, subject to manufacturer approval
  • Replacement timelines depend on brand availability and manufacturer policies

📌 Refund Policy

🔹 When Refunds Are Applicable

Refunds may be initiated if:

  • The product is unavailable after order confirmation
  • The order is cancelled before dispatch or installation
  • The refund is approved after inspection

🔹 Refund Processing Time

  • Approved refunds will be processed within 7–10 working days
  • Refunds will be credited to the original mode of payment

📌 Service Cancellation & Refunds

  • Service bookings once completed are non-refundable
  • If a service is cancelled before technician visit, partial or full refund may be considered
  • Emergency service visits and inspection charges are non-refundable

📌 Installation Charges

  • Installation and labor charges are non-refundable once the service has started
  • Any additional materials or modifications requested by the customer will be chargeable separately

📌 Warranty & Manufacturer Support

  • Product warranties are governed by manufacturer terms and conditions
  • Chill Comfort Pvt. Ltd. assists customers in coordinating with brands for warranty claims

📌 How to Request a Return or Refund

To request a return, replacement, or refund, please contact us with:

  • Order details / Invoice number
  • Product images or videos (if damaged)
  • Description of the issue

Contact Details:
📞 Phone: +91 82696 74355
📧 Email: chillcomfort657@gmail.com

📌 Policy Updates

Chill Comfort Pvt. Ltd. reserves the right to modify or update this policy at any time without prior notice. Changes will be updated on this page.

📌 Governing Law

This policy shall be governed and interpreted in accordance with the laws of India.